Terms and Conditions

Introduction

These Terms and Conditions govern your use of the Aqua Patches website and the services we provide, including custom patch design and embroidery. By accessing our website and placing an order, you accept these terms.

Order Process

• When you place an order, you are agreeing to purchase the products at the listed price.
• We reserve the right to refuse or cancel any orders at our discretion, including but not limited to orders where there are errors in pricing or availability.
• All design files submitted for custom patches must be clear, high-quality files. Aqua Patches is not responsible for any issues that arise from low-quality files or unclear designs.

Payment Terms

• All payments are processed through secure third-party payment gateways. We accept various payment methods, including credit/debit cards and PayPal.
• Payment is required at the time of order placement. Orders will not be processed until payment is confirmed.

Shipping and Delivery

• Aqua Patches will make every effort to ensure timely delivery of your order. However, we are not responsible for delays caused by third-party couriers or unforeseen circumstances.
• Shipping costs are calculated at checkout and depend on the destination and size of the order.

Please ensure that your shipping address is correct. Aqua Patches is not responsible for lost or delayed shipments due to incorrect address details.

Returns and Refunds

• Custom patches are made to order, and therefore, we do not accept returns unless there is a defect in the product or an error on our part.
• If your order arrives damaged or incorrect, please contact us within 7 days of receipt. We will arrange for a replacement or refund after verifying the issue.

Intellectual Property

• All designs and content provided on Aqua Patches are the intellectual property of Aqua Patches or its licensors. You are granted a limited license to use the website and our services for personal or business purposes only.
• By submitting your designs to us, you grant Aqua Patches permission to use, reproduce, and alter them for the purpose of fulfilling your order.

Privacy

• Your use of Aqua Patches services is governed by our Privacy Policy, which details how we collect, use, and protect your personal information.

Limitation of Liability

• Aqua Patches is not liable for any damages, direct or indirect, resulting from the use of our services or website.
• We are not responsible for any issues that arise from the improper use of designs, files, or other materials submitted to us.

Modifications to the Terms

• Aqua Patches reserves the right to update or change these Terms and Conditions at any time. Any updates will be posted on this page, and you will be notified if significant changes occur.

Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws.